ON WHICH DEVICES CAN I ACCESS WRC+?

WRC+ can be accessed on every device with an internet connection and a supported browser (see above). WRC+ can also be accessed via the WRC App which is available for iOS and Android Smartphones and selected Smart TVs.

 

WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS?

  • Internet connection:
    • A broadband internet connection (DSL/cable or higher) of 500kbps or higher is needed for WRC+. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy WRC+ content at its highest video quality.
    • You can check the speed of your internet connection at www.speedtest.net. Keep in mind that the speed of your internet connection may vary on mobile devices especially if you are not connected through WIFI.
  • Operating System:
    • Windows XP (or higher)
    • Macintosh OS X v.10.1 (or higher)
    • iOS 6.X (or higher)
    • Android 3.X (or higher)
  • Browser:
    • Internet Explorer 10.0 (or higher)
    • Firefox 4.0 (or higher)
    • Safari 4.0 (or higher)
    • Chrome 20.0 (or higher)
    • Microsoft Edge version 96 (or higher)
  • Hardware:
    • 1024 MB RAM
    • Screen resolution:
      • Computer and Laptop 1024x768 (or higher)
      • Mobile device 480x800 (or higher)

 

WHICH BROWSER DO I NEED?

The following browser versions are recommended:

  • Internet Explorer 10.0 (or higher)
  • Firefox 4.0 (or higher)
  • Safari 4.0 (or higher)
  • Chrome 20.0 (or higher)
  • Microsoft Edge version 96 (or higher)

 

DO I NEED INTERNET CONNECTION TO USE WRC+?

A broadband internet connection (DSL/cable or higher) of 500kbps or higher is needed for WRC+. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy WRC+ content at its highest video quality. You can check the speed of your internet connection at www.speedtest.net

Keep in mind that the speed of your internet connection may vary on mobile devices especially if you are not connected through WIFI.

 

WHICH SPEED IS RECOMMENDED FOR MY INTERNET CONNECTION?

A broadband internet connection (DSL/cable or higher) of 500kbps or higher is needed for WRC+. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy WRC+ content at its highest video quality. You can check the speed of your internet connection at www.speedtest.net.

Keep in mind that the speed of your internet connection may vary on mobile devices especially if you are not connected through WIFI.

 

ON HOW MANY DEVICES CAN I USE WRC+ AT THE SAME TIME?

WRC+ supports two concurrent log-ins per subscription. This means you can access your WRC+ subscription on more than one computer or device simultaneously.

 

AFTER LOGGING IN AND CLICKING ON A VIDEO OR FEATURE, I ONLY GET A ROTATING CIRCLE (OR A BLANK BLACK OR WHITE SCREEN). WHAT TO DO?

This could be related to a problem with your browser's media plug-in. Follow these steps:

  • First, uninstall the Adobe Flash plug-in.
  • On a PC, do this via your SETUP PANEL > ADD/REMOVE PROGRAMS.
  • On a Mac, drag Adobe Flash Player from the applications to your recycle bin or use the Finder to locate the Adobe Flash Player installation manager and uninstall it.
  • Once Adobe Flash is removed, restart your computer
  • Finally, download/install Flash directly from the Adobe website: http://get.adobe.com/flashplayer/